I hope this email finds you well. First of all, I would like to express my appreciation for our ongoing business relationship. However, I regret to inform you that we have encountered an issue with our recent order.
Issue Summary
Date of occurrence: Product name: Order number: Details of the issue: Request for Investigation and Resolution We kindly request an investigation into the root cause of this issue and ask you to provide preventive measures to ensure this does not happen again.
Closing Remarks We value our business relationship and appreciate your prompt attention to this matter. Looking forward to your swift response.